![]() ![]() I understand that the Use rich-text format always shows Follow user settings, Given this situation, it is suggested that you connect to Exchange Online PowerShell and run the following command to check the result there: Get-RemoteDomain -Identity "Default" | Format-List * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here. ![]() Seven - * Beware of scammers posting fake support numbers here. To get the version, please click File > Office Account, in Product Information section, you can see the version about Outlook like the following screenshot: Please go to Outlook Options > Advanced, then capture a screenshot about the encoding for outgoing messages and share the screenshot with me. If the problem still persists, please provide the following information to me for further assistance:ġ. ![]() If you are a Microsoft 365 for Business user, please contact your administrator and go to Exchange admin center > mail flow > Remote domain, then double click on the default remote domain and go to the Use rich-text format option and select Never and then click the button Save when done. Under Compose messages, please make sure you choose HTML for Compose message in this format.Ģ. Firstly, please open Outlook Options and select Mail. According to your description, may I understand that the pdf file you sent will be converted to winmail.dat file? If so, please try the following suggestions and check the result.ġ.
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